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RECRUITMENT

 

Are you looking for jobs and careers in Gloucestershire? We are always looking for talented and motivated individuals to join our team at our Head Office in Hardwicke, Quedgeley, Gloucester. Here you will find our current opportunities. For more information contact recruitment@footsure.net

 

IT Support Analyst
 
An excellent opportunity has arisen to join our  IT Support Team providing first line support for the company's range of IT hardware and software, mobile devices and end user issues.  This includes both ongoing day to day support and completing company-wide rollout projects.  Although this role is predominantly first line, the ability to adapt and develop in line with the needs of our fast-paced business is a must. 
 
The main duties and responsibilities of the IT Support Analyst will include:
  • Responsible for supporting end user hardware across the business, including laptops, desktops, thin clients, printers, telephones and mobile devices.
  • Responsible for supporting our warehouse operation that is becoming increasingly technically advanced and reliant on IT systems.
  • Providing user administration e.g. managing user accounts and mailboxes, managing folder permissions etc.
  • Providing telephone system administration e.g. allocating new/existing telephone extensions, changes to menu structure etc.
  • Supporting the team in responding to managers requests for procurement of IT equipment, telephones, mobile devices and software, including configuration.
  • Being the primary internal point of contact for externally supported products, such as Sage Payroll and Sage HR.
  • Responding to staff requests for IT support, identifying priorities and implementing solutions.
  • Ensuring new employees are supported with their IT equipment, system and email access, and basic system awareness.
  • Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
  • Develop checklists for typical problems and recommend controls and procedures for problem prevention.
  • Assisting your line manager with the compilation of knowledgebases to be used by both the IT support team and by end users. 
  • Developing a sympathetic, supportive and constructive approach to meeting the occasionally challenging requests for support from a workforce with a wide range of IT literacy.
Knowledge, skills and experience required include:
  • Preferably educated to A level or equivalent.
  • IT support qualification
  • Consideration will be given to those who can demonstrate the necessary experience
  • Good working knowledge of PC hardware set-up and configuration.
  • Good working knowledge of Windows 7 / 10, Windows Server 2008 R2 / 2012 / 2012 R2 / 2016 and Active Directory.
  • Good working knowledge of Exchange Server 2010 / Online.
  • Good working knowledge of Office 365 / Azure AD administration.
  • Familiar with remote access products such as Remote Desktop Services and Citrix, and server virtualisation products such as VMware and Hyper-V.
  • Familiar with network technology e.g. DHCP, DNS, firewalls, VPNs etc.
  • Excellent attention to detail and ability to solve problems.
  • Strong ability to prioritise, manage and perform under pressure to meet demands of the business.
  • An understanding of the key principals of IT systems.
  • Analytical mind.
  • Can work independently and act on own initiative.
  • Good communication skills, both written and verbal, and an ability to make and maintain productive working relationships.
  • Is adaptable to the needs of the department/business.
Salary on application
Hours per week 39.5.  
Currently our standard working hours are 08.30 to 1700 Monday to Friday, however as our business hours will be increasing in the near future the IT department will be extending its hours to provide support.  Initially additional hours are likely to be on an ‘on-call’ basis and remote.  This could then evolve into the department working a shift pattern to include weekends.
 
If you are passionate about using your experience and skills please forward your CV and a covering letter outlining your salary expectations to recruitment@footsure.net
 
 
 
Junior Merchandiser
 
An excellent opportunity has arisen to join our Buying Department.  The successful candidate will support the Buyer to maximise the Gross Margin Profit and sell through of allocated brands, minimising end of season left over stock and right downs.  
 
The main duties and responsibilities of the Junior Merchandiser will include:
  • To achieve agreed kpi’s for the suppliers you are responsible for:
    Availability
    Profitability
    Stock Days
    Mark Downs and Clearance
  • Working closely with the Merchandiser/Buyer you will be expected to accurately forecast trends, plan stock levels and monitor performance for a range of suppliers to achieve agreed kpi’s around profitability, availability and stock days for the company. 
  • Review & report weekly your stock & sales position and recommendations as required.
  • Review on a regular basis your list of suppliers and where applicable propose orders to the merchandiser for sign off.
  • Responsible for the administration involved in raising supplier orders, preparing invoices for sign off and ensuring all records are accurately recorded and maintained in all systems.
  • Report and feedback to relevant parties stock and order position
  • Maintain good communication with the supply base, identifying any issues and ensuring they are effectively communicated to the team to be resolved and ensure order deadlines are maintained and achieved.
  • Assisting in the maintenance of processes which ensure all product information, prices & delivery dates are kept up to date in all systems.
  • Preparation, production & posting of product labels for customers and suppliers as required to ensure deadlines are achieved for all parties.
  • Monitoring & updating customer portals, specifically to ensure order & delivery information is kept up to date and delivery targets are achieved.
  • Recording & filing of deal sheets & invoices.
  • Visiting suppliers as required with the merchandiser.
  • Undertake any other administrative tasks as required.
 
Knowledge, skills and experience required include:
  • Good GCSE (or equivalent) pass in Mathematics and English
  • Good all round knowledge of Microsoft Office Package
  • CIPS or other recognised qualification an advantage
  • Experience in a merchandising or Buying team
  • Working knowledge of Critical & Project Management techniques
  • Worked in a commercial or retail environment
  • Ability to analyse and organise large amounts of data
  • Strong ability to prioritize and organise workload
  • Ability to work independently and act on own initiative
  • A confident communicator, both written and verbal
  • Able to adapt to the needs of the department/business
  • Understanding of forecasting and seasonal differences
  • Excellent working knowledge of Microsoft Excel
  • General office administration skills
  • Negotiating skills
 
Salary on application
Hours per week 39.5.  
 
If you are passionate about using your experience and skills please forward your CV and a covering letter outlining your salary expectations to recruitment@footsure.net
 
 
Direct Fulfilment Customer Services Advisor
 
An excellent opportunity has arisen to join our Direct Fulfilment Team working on a permanent full-time basis.  
 
The successful candidate will be the first point of call for customers in our busy Direct Fulfilment team, ensuring orders are processed, fulfilled and despatched, whilst also meeting our strict timescales and service standards.
 
Working within our friendly team the successful applicants’ main duties and responsibilities will include:
 
  • Answering telephone calls from customers in a timely and professional manner, ensuring queries are resolved and orders are appropriately processed.
  • Contacting the relevant carriers to ensure strict delivery standards are met
  • Liaising with Buying team to ensure stock is available and queries are resolved
  • Ensuring all account invoices and credit notes are processed accurately and within agreed timescales
  • Managing the returns process for customers and ensuring records are kept accurate and up to date
  • Educating customers on the use of our web based services
  • Supporting the rest of the customer services team in ensuring all company customers receive an excellent service
  • Provide Customer Service to B2C Shops
  • Investigating customer queries on issues such as despatch, incorrect deliveries, shortages and general product information
  • Resolving delivery issues and obtaining POD’s for consignments
  • Communicating with the warehouse to ensure customers’ specific requirements are met
  • Processing orders from fax, email, websites, and ASM’s I Pad application
  • Guiding customers to use the functions provided as a web based service as well as Issuing log in details and passwords 
  • Assisting with the administration on mail shots
  • General administration functions associated with the efficient running of a busy customer service department
 
Knowledge, skills and experience required include:
  • A good basic education reaching GCSE or equivalent pass in English and maths
  • NVQ in customer care or B/TEC in business administration preferred
  • Excellent written and verbal communication skills
  • Competent IT skills, specifically in Microsoft office applications
  • Good team player
  • Positive and flexible attitude to work
  • Ability to manage pressure at busy times
  • Able to work on own initiative.
 
Salary on application
Hours per week 37.5
 
If you are passionate about using your experience and skills please forward your CV and a covering letter outlining your salary expectations to recruitment@footsure.net
 
 
 
 

 



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